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About us

At Leading Support Care, we’re a team of passionate and enthusiastic support workers who are committed to providing personalised, one-on-one support-wherever you are. Whether it’s at home, in the community, at school, or in the workplace, we’re here to walk alongside you on your journey.

Our story

We're here to uplift, inspire, and help people live life to the fullest.
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Leading Support Care was founded with a deep passion for making a real difference—ignited by the founder’s own lived experience. Having personally navigated the support system, they understand firsthand how vital quality, compassionate care is—and how much better it can be.

This insight fuels our mission: to provide support that not only meets people where they are today, but also helps them grow toward their long-term goals and future selves.

We take a holistic approach to care, focusing on the whole person, not just their immediate needs. We’re also deeply committed to ongoing education and team development to ensure we deliver the highest standard of service and experience for everyone we support.

At Leading Support Care, we know that when support is thoughtful, empowering, and person-centred, lives change for the better.

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Our purpose

At Leading Support Care, our purpose is to provide person-centred, immediate support that enriches lives and promotes independence across Victoria.

We are committed to walking alongside individuals in times of need—listening first, responding with dignity, and tailoring our support to what matters most to each person.

Whether it’s urgent care, emotional support, or help navigating everyday challenges, we empower people to make choices, build resilience, and lead fulfilling lives.

From humble beginnings, Leading Support Care is rapidly becoming recognised as the care and support provider of choice across Victoria.

Our growth is built on trust, consistency, and genuine connections—and we’re proud to walk alongside our participants as they achieve their goals. Together, we celebrate every step forward, empowering individuals to live with greater independence, purpose, and confidence.

Because when care is personal, progress is possible.

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Our values

Teaching people how to gain daily living skills

We are committed to delivering respectful, person-centered support that empowers individuals with disabilities to live with dignity and independence.

We lead with empathy, act with integrity, and approach every situation with patience and compassion. Our work is grounded in inclusivity, collaboration, and a drive for continuous learning, ensuring the best possible outcomes.

Above all, we prioritise safety, confidentiality, and the right of every individual to be heard, valued, and supported to achieve their goals.

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Respect

Respect for the person’s dignity, choices, and preferences is fundamental.

Empowerment

Helping individuals develop skills, independence, and confidence so they can lead a more autonomous life. Empowerment focuses on giving individuals the tools they need to make decisions and take control of their care and goals.
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Empathy

Understanding and sharing the feelings of others, especially the challenges faced by people with disabilities. This emotional awareness helps build trust and ensures compassionate care.
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Inclusivity

Supporting people with disabilities in a way that promotes inclusion in all areas of life—socially, economically, and culturally. It’s important that support workers encourage community integration and social participation.

What makes us different?

Our growth is built on trust, consistency, and genuine connections—and we’re proud to walk alongside our participants as they achieve their goals. Together, we celebrate every step forward, empowering individuals to live with greater independence, purpose, and confidence.

Why We’re the Right Choice

  • Person-Centered Approach – Support is tailored to the individual’s needs, choices, and goals.
  • Respectful Care – Every person is treated with dignity, and their preferences are always honored.
  • Empathetic Understanding – Genuine compassion and emotional awareness strengthen trust and connection.
  • Patient and Calm – Support is delivered with patience, especially when challenges arise.
  • Honest and Ethical – Integrity guides every interaction, ensuring transparency and accountability.
  • Inclusive Practices – Promoting full participation in community, cultural, and social life.
  • Empowerment-Focused – Helping individuals build confidence, skills, and independence.
  • Collaborative Support – Working effectively with families, professionals, and the individual.
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What our participants say

Mother of participant
Leading Support Care has been fantastic. They understand my daughter’s needs and are very responsive and empathetic. They are wonderful at judging what is required and when, and consistently provide exciting and appropriate social outings that my daughter enjoys very much. It is a relief to have such a great support service that we trust.
Participant
Leading Support Care has been outstanding — punctual, reliable, and always ensuring safety. Nothing is ever a bother for them. Their team brings a fun and bubbly energy and are always up for a friendly chat. Honestly, the best support service I’ve had. It’s a pity more providers aren’t like Leading Support Care.
Support Coordinator
Exceptional Service and Support from Leading Support Care I’ve had the privilege of working with Leading Support Care for the past 2 and a half years, and I couldn’t be more impressed by their commitment to providing the best care to all of their participants. From our very first interaction, they were welcoming, compassionate, and eager to help. They take the time to understand each participant’s needs and ensure that individualised support plans are created for everyone.
Support Coordinator
Leading Support Care is not only professional but also genuinely caring — something that’s hard to find in this field. They go above and beyond to make sure every participant feels comfortable, heard, and supported throughout their NDIS journey. It’s not just about meeting expectations; they strive to exceed them, and it truly shows in everything they do. I highly recommend Leading Support Care to anyone in need of professional, reliable, and empathetic disability services.
Participant
Taking the leap to use a support service was overwhelming — I feared I wouldn’t be seen as a normal person, just as someone with a disability. But now, my perspective and life have completely changed. The life I’m living and experiencing now is one I never thought possible. I feel alive — not just existing. Leading Support Care has shown me that there’s nothing holding me back. I’m more active in life and in the community, experiencing amazing things. I’m excited to keep achieving more of my goals with the support of the LSC team.
Case Manager
I’ve had the pleasure of working alongside the team at Leading Support Care to support a shared client. They take a holistic, client-centred approach, and our collaboration ensures consistent, thoughtful care. We communicate openly and work flexibly to meet the client’s evolving needs — always prioritising their wellbeing and goals. It’s been a fantastic partnership.
Participant
Thanks, Leading Support Care — I really appreciate it. The lounge room is looking amazing. You’re the best. Thanks for all the support you give me — it truly means a lot.
Participant
I dont have much to say but what I do have to say is since working with Leading Support Care my goals have been kicking into high gear. I couldn't ask for a better support team.
Participant
So far im very satisfied with the service.

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